Effective 6 August 2020
With the COVID-19 outbreak increasing affecting our day to day lives, we understand that you may have questions or concerns regarding your alcohol interlock program. We are constantly monitoring developments and following best practices from the Department of Health. Here are answers to some of your concerns, and steps you can take:
Are the Service Centre’s safe?
We have intensified our usual emphasis on health and hygienic practices. These include:
- Washing hands thoroughly before and after every customer interaction and wearing gloves and masks when completing services (if required by state guidelines).
- Thoroughly cleaning surfaces in high traffic areas several times each day
- Requiring team members to stay home if they show virus symptoms.
- New mouthpieces provided to all participants
- Asking customers to remove their own mouthpieces and using unused mouthpieces for servicing and calibration.
- Minimising customer contact to avoid possibility of infections.
- We don’t recommend hand sanitiser products because they contain alcohol which the device may register.
What can I do to ensure my interlock is clean?
Even in normal circumstances, there is much you can do to ensure that your device is hygienic and safe to use:
- If someone has to use your vehicle you should supply them with a new mouthpiece which they should remove after use. You then can replace the mouthpiece with either your own or with a new one supplied by your service centre. Your Service Centre will supply you with a couple of new mouthpieces at each service however, don’t be alarmed if you run short, used mouthpieces can be sterilised by pouring boiling water over them and thoroughly dried before placing back in the head.
- We don’t recommend sanitiser products because they contain alcohol which the device may register. You can clean the device with a mildly damp cloth (not too damp as it is an electronic device and can be damaged by water), Make sure the device is dry before taking a test, we suggest waiting 15 minutes to ensure that all the surfaces are dry and clear of any contaminates.
What do I do if I cannot attend a service?
- If you are having Corona Virus symptoms, are awaiting test results or confirmed to have Corona Virus please contact Guardian on 1300 881 005 so that we can record the reason for your non-attendance and advise relevant parties of your service cancellation. You will also need to contact the Road Traffic Authority in your State to seek their advice regarding your program, Guardian cannot amend your program based on your circumstances, so you will need to discuss the issue with the Regulator, failure to do so may result in your program being extended.
- If you are concerned about attending a service because of Corona Virus you will need to contact the Road Traffic Authority in your State to seek their advice.
- If you are in quarantine and unable to attend your service we can organise to take payment over the phone and provide a code free of charge for you to return for service when your quarantine is lifted and you are able to return to your service centre. You will only need to provide a copy of your doctors certificate
- If there is a case where your service centre is not open due to quarantine issues you can pre-pay your fees (up to 13 days at a time) and receive a free code to extend your lockout date.
- If you are having genuine financial difficulties due to closure of your workplace you should contact the Road Traffic Authority in your State to gain their advice on seeking assistance.
What should I do at a service?
Whilst our service centres have been given World Health Organisation (WHO) guidelines regarding sanitizing the customer areas of their workshops to limit the spread of the virus, there are steps that you can take to protect you and the service centre staff:
- We would request your cooperation to follow the “social distancing” guidelines of 1.5 metres where possible.
- Please remove the mouthpiece from the device once you are at the service centre which can be placed in your pocket and reused once the service is complete.
- Wear a mask when attending your service centre.
Both your safety and successful completion of the program is important to us and following these guidelines will help to contain the spread of the virus whilst also meeting your programs requirements.